bgr72 reyes

Oversee national fiber and satellite network projects, operations, and future infrastructure upgrades. Manage stakeholder engagement across technical and commercial teams. Provide executive-level reports, support network management, and align strategic priorities with national goals.

Led Philippines service delivery across pre-sales, managed services, and customer support. Supported key clients including Globe Telecom, Converge ICT, and Eastern Telecom. Achieved revenue growth from $630K in 2021 to $1.1M in 2023. Implemented cost-saving strategies: $105K/year in legacy support cuts, $55K/year in localized sourcing. Managed customer SLAs, KPIs, contracts, and project profitability. Reported directly to APAC VP of Services and Global Director of Services.

Consistently achieved and surpassed customer service SLAs and internal KPIs for diverse engineering accounts. Led cross-functional teams to deliver projects on time and under budget, resulting in increased client retention and repeat business. Managed project budgets exceeding $950 thousand, driving sales orders and boosting revenue by 53.42% year-over-year. Negotiated and executed technical service agreements that improved warranty claim resolution times by 23.33%, elevating customer satisfaction scores.