Ashish Bahadur Gurung
About Candidate
Highly motivated and customer-focused professional of experience in
delivering top-tier support across various service channels. Proven ability to
resolve issues efficiently, maintain client satisfaction, and build strong
relationships through clear communication and empathy.
Location
Education
Work & Experience
The Customer Service / Front Desk department is the heart of guest interaction in any hotel. Staff in this category serve as the first point of contact for guests, ensuring a smooth and welcoming experience from arrival to departure. • Excellent communication and interpersonal abilities. • Calm and courteous demeanor under pressure. • Strong organizational and multitasking skills. • Maintained a clean, organized, and welcoming front desk and lobby area. • Resolved guest complaints and service issues promptly, maintaining high satisfaction levels
Experienced and professional front desk receptionist with a strong background in hospitality and guest services. • Handled phone/email inquiries, room bookings, and special requests with professionalism. • Maintained accurate records and managed payments and billing procedures. • Collaborated with housekeeping and maintenance teams to meet guest needs. • Monitor guest logs and follow hotel security protocols to ensure safety and privacy. • Process payments, handle cash transactions, and maintain accurate billing records.
Experienced computer course instructor with a strong background in teaching foundational to software skills to students. • Basic Computer Skills. • Microsoft Office (Word, Excel, PowerPoint). • Internet and Email Usage. • Web Development Basics. • Google Workspace (Docs, Sheets, Slides, Gmail). • Troubleshooting and tech support.
