Arun Kurian

Experienced in developing and executing market strategies aligned with global remittance and cross-border payment solutions. Expertise in business process analysis, identifying improvement areas, and implementing solutions to enhance operational efficiency and customer satisfaction. Proven ability to collaborate with cross-functional teams and serve as a liaison between stakeholders, users, and technical teams. Core Competencies: Market Strategy & Execution: Developed and implemented regional-specific product/sales strategies, aligned with global Mastercard Transfer Solutions, to drive sales , Send, and Local Money Transfer platforms. Business Process Evaluation: Analyzed business processes, identified areas for improvement, and implemented solutions to meet business needs, ensuring compliance with international and domestic remittance regulations. Customer & Stakeholder Management: Collaborated with cross-functional teams and stakeholders, serving as a bridge between clients and internal teams, addressing customer grievances, and ensuring client retention at branch levels. Remittance Operations & Quality Control: Managed day-to-day remittance operations, ensured transaction accuracy, maintained quality control, and monitored financial data for profitability. Regulatory Compliance: Deep understanding of AML, KYC, and data security measures to protect sensitive information in line with industry standards. Competitor Analysis: Regularly monitored market rates and competitors, revised rates accordingly, and shared updates with clients to maintain competitive pricing. Product & Partner Management: Supported product development teams, strengthened partner alliances, and developed new business opportunities to expand market reach. Technical Acumen: Experience with payment systems including P2P, B2B, P2B, and Send to Card solutions, API integration (REST, SOAP), and supporting technical tasks to meet business requirements.

Identify and nurture relationships with potential clients, decision-makers, and key stakeholders. Generate qualified leads through outbound prospecting, cold calling, email campaigns, and social media outreach. Manage the entire sales pipeline, from lead generation through negotiation and deal closure.

Identify potential clients and business opportunities within the trading industry, focusing on commodities, products, or services. Collaborate with internal teams (operations, logistics, finance) to ensure seamless execution of deals. Maintain a deep understanding of the company’s product or service offerings, including features, benefits, and pricing. Consult with customers to understand their specific needs and recommend tailored solutions from a broad selection of products.