saimaahmed a

I.T ANALYST | Aga Khan University Hospital-KHI | Karachi
| Oct 2016 – Oct 2023
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Proficient IT Analyst specializing in Video Conferencing & Handheld Devices within the Service Delivery sector.
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Expert in maintaining and resolving issues with a variety of video conferencing systems, including Polycom Group Series, Cisco SX20/80, and associated hardware.
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Skilled in coordinating and providing technical support for high-profile international events, with a comprehensive understanding of Network Infrastructure and in-house IT equipment.
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Demonstrated ability in managing complex audio-visual systems and effectively addressing related queries.
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Adept at installing, configuring, and maintaining desktops, laptops, printers, and both hardware and software applications.
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Proficient in supporting and troubleshooting a range of handheld devices across iOS, Android, and Windows platforms.
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Experienced in collaborating with event organizers and stakeholders, ensuring seamless event technology planning and execution.
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Capable of setting up and managing user accounts and profiles, with a commitment to rapid response and resolution of support incidents.
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Dedicated to multitasking and prioritizing a diverse workload, with the ability to see tasks through to completion or escalate when necessary.
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Focused on building strong customer and professional relationships, continually evaluating and testing new technologies, and ensuring computer equipment safety.
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Experience with Active Directory, Outlook, Exchange, MS 365 and remote support tools.
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JIRA Peoplesoft ITSM/ticketing systems. Event facilitated over Zoom
RESEARCH ASSOCIATE | Aga Khan University Hospital-KHI | Karachi
| Feb 2021 – Oct 2023
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Delivered second tier onsite technical support for PCs, laptops, and servers, ensuring optimal functionality of software and operating

systems.
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Expertly executed installation and configuration of server platforms and application software tailored to meet client specifications.
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Conducted secure file backup and restoration procedures on server systems, adhering to client directives for data integrity.
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Successfully restored local and network printers to full operation post hardware or software malfunctions.
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Provided comprehensive networking support, enhancing system connectivity and performance.
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Rebuilt and recovered PCs following hardware or software failures, including image and user data restoration.
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Facilitated seamless data recovery and transfer for desktops from central server storage solutions.
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Maintained rigorous documentation and compliance with operational standards and procedures.
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Implemented and supervised antivirus solutions across PCs and laptops to safeguard against security threats.
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Managed asset tagging and coordinated the logistics for the shipment of defective hardware components.