Manmohan Singh

Achievements: Revitalized 20% of outdated systems and integrated digital solutions, achieving a 25% improvement in learning outcomes and a 30% increase in operational efficiency. Consultancy on governance, board advisory, technology strategy, Research collaborations, building alliances with MBZUAI,G42 and International AI ecosystems. • Major Transformations: Delivered Digital/AI transformation projects valued at 16 million AED, including Oracle Fusion, Patient Infotainment Systems, Menu Logistics Patient Meal Ordering and Diet Planning System, Managed Print Services, Digital Signage and Video Walls, network and end-user systems upgrades, enhancing patient engagement and reducing costs by 25%. • Advisory: Advised board on multi‑year AI strategy and roadmap, developed AI governance policies and protocols aligned AI adoption with UAE National AI Strategy 2031 & Ethics Principles. Enabled enterprise transformation of education, research and IT infrastructure, increasing operational, policy compliance by 20% and streamlining governance. • Strategic IT Leadership: Supported the Dean of Education and Dean of Research by providing IT expertise and developing IT policies. Reengineered education and research IT infrastructure, increasing policy compliance by 20% and streamlining governance. • IT Service Management: Developed and led the ITSM strategy, ensuring compliance and continuous improvement across the entire ITSM lifecycle. Monitoring compliance of ITSM policies and processes. Developed ITSM protocols to align IT with business objectives, BCP and DR plans, boosting efficiency by 30%. • Research Contributions: Pioneered REDCap integration within the research framework, enabling AI features, saving 850,000 AED annually and enhancing data management. Enrolment of SSMC in the REDCap consortium. • AI & Machine Learning: Owned the design, build and scaling of enterprise AI platforms (ML, GenAI-enabled workflows), taking AI use cases from pilot to production across clinical, research and operational domains. Drove and implemented AI and machine learning solutions (AiDocs, MDBrain), expediting and improving clinical diagnostics accuracy by 20% and improving research data management, increase productivity, enhancing data security align with regulatory compliance (HIPPA/GDPR). • Change Management: Instituted change management processes, including awareness campaigns, communication, and training materials, leading to effective project support. •Efficiency Improvements: Strategically aligned departmental KPIs with the Balanced Scorecard, enhancing performance and accountability. •Vendor Management: Established a structured IT partner/vendor management process, ensuring effective service delivery and quarterly SLA reviews. •Team Leadership: Managed the hiring, training, development, and evaluation of department managers and project leads, fostering a high-performance culture. •Business Relationship Management: Designated as the Business Relationship Manager for the Education, Research, Readiness & Continuity and Protective Services departments. •IT Business Continuity: Developed and served as the focal point for the IT Business Continuity and Disaster Recovery Plan, crafting policies and procedures. •Simulation Center Implementation: Led the IT implementation for SSMC Simulation Center, enhancing clinical readiness and education programs. •Training Programs: Spearheaded the IT Department Training and Education Program, planning the roadmap and budget for educational training. Established the foundation of the instructional design team and tools to support the Education Shield. •Technology Implementation: Set up and deployed the Clarum environment for the Neurology Study registry and revamped the Clinical Trial Unit’s registry with SharePoint Forms and Power BI Dashboards. •Patient Experience: Implemented the Infotainment solution at SSMC, introducing automation and AI modules, enhancing patient experience and satisfaction by 25%. •Green Initiatives: Deployed Manage Print Services to reduce printing and paper waste, supporting the Go Green program. Role and Duties: •Acted as a Strategic Advisor, working with senior leadership to support educational, research and IT initiatives. •Serving as a Subject Matter Expert(Head of AI, Digital Innovation & Research Platforms) and Managing Education and Research IT solutions. •Supported budget preparation, procurement and presentations for Education & Research Shield and IT initiatives. •Directed IT functions for business and support units, providing solutions aligned with business plans. •Oversaw all IT services, collaborating with service delivery managers across clinical services, business applications and infrastructure. Responsible for the design, planning, implementation and enhancement of IT services to meet business requirements. •Managed IT contracts with vendors and handled license management.

Achievements: Led high-impact healthcare IT projects, modernizing critical systems and enhancing clinical efficiency by 20%. •Major IT Project Leadership: Directed the IT activation of Sheikh Tahnoon Bin Mohammed Medical City (STMC) in Al Ain,building the IT technical team, procuring equipment and managing deployment and operations with a budget of 60 million AED. •Technology Innovation: Spearheaded the implementation of Lincor Infotainment and Swisslog Automated Pharmacy solutions, enhancing pharmacy workflows and increasing efficiency by 25% with automation and embedding AI-powered smart hospital technologies and enhancing operational efficiency at STMC. •Cost Optimization: Reorganized and optimized the IT headcount by 7% during SEHA IT Regionalization, saving 15.3 million AED annually in manpower budget while maintaining service quality. •Deployed SaaS-based Enterprise Print Service Efficiency: Led the implementation of Enterprise Manage Print Service(MPS) across SEHA, optimizing printing operations across 10 hospitals and 60 clinics, resulting in 25% savings in paper consumption with AI predictive analysis solution and 50 million AED in hardware costs through leasing and OPEX model. Led AI platform integration on Azure and AWS for MPS solution. •Governance and Process Improvement: Championed the formation of workflow processes and the platform for PMO & AI Governance, driving organizational efficiency. Monitoring AI adoption KPI to measure success and value. Role and Duties: •Directed the IT activation and operational readiness at STMC as AI & Smart Health Transformation Lead incorporating automation, IoT , smart hospital technology, formulating policies and strategy guidance. •Managed the IT technical team and coordinated the procurement and deployment of equipment. •Oversaw the implementation of technology solutions to improve operational efficiency and patient experience. •Led the regionalization and optimization of IT headcount, ensuring efficient resource allocation. •Implemented enterprise-wide print management services to reduce costs and improve sustainability. •Developed and enforced AI/IT governance frameworks, processes, and platforms for effective project management and service delivery.

Achievements: Revamped IT operations and infrastructure, modernizing 50% of legacy systems and integrating advanced technologies to enhance efficiency and scalability. •COVID-19 Response: Successfully deployed Covid drive-through screening tents and field hospitals. •AI and Security Solutions: Launched advanced AI-based radiology and facial recognition solutions, reducing diagnostic turnaround times by 30% resulting in improving clinical workflows and enhancing Visa Screening security protocols •Optimized data center operations: Reducing costs by 20% and improving network efficiency by 40% by seamless migration to MPLS and enhancing system reliability. •Business Continuity Planning and Disaster Recovery: Formulated BCP/DR strategies by embedding AI-enabled predictive analytics for resilience with failover systems and redundancy measures, improving operational stability by 25%. Orchestrated business continuity and disaster recovery plans, implemented a new datacenter, ensuring operational stability and critical incident response. •Healthcare Reach Expansion: Successfully launched 2 mobile clinics, 1 mammography clinic and 1 Visa Screening mobile center, equipped with VSAT, Mobile Data, passive network connectivity and ensuring operational excellence with increasing patient reach by 25%. •Clinic IT Activation: Executed IT activation for 15 new clinics for Ambulatory Healthcare Services, SEHA, incorporating AI-enabled solutions ensuring operational readiness. •Pharmacy Automation: Rolled out BD Rowa Automated Pharmacy Solutions in 2 clinics, enhancing medication management by 28%. •Vendor Management: Achieved 50% savings on vendor support contracts by negotiating prices, maintaining SLA & KPIs and introducing fixed price agreement contracts for cabling and printing. •Comprehensive Leadership: Assumed full duties as CIO, Application, Operation, and Service Desk Manager during colleagues’ absences. Role and Duties: •Fore fronted operations as Strategic Advisor on AI-Driven Clinical & Operational Platforms, Infrastructure and Operation for AHS Clinics, Disease Prevention & Screening Centers (DPSCs) and Head Office. •Headed the IT functions for all business and support units, providing IT solutions aligned with the business plan. •Led the Infrastructure and Operation Group, including Network, Windows Server, Security and Telecommunication Teams. •Managed data center infrastructure setup, enhancement and management. •Supported Clinical HIS (Cerner) and PACS Infrastructure, mobile clinics and mobile teams. •Oversaw the implementation of IT solutions for 50 public health clinics, 123 public school clinics, 3 mobile clinics and occupational health clinics using Cerner's solution. •Administered business-critical systems and enterprise client support and network services. •Provided mission-critical systems support, including collaboration tools, file and print services and enterprise database platforms. •Recommended and managed the hiring, training, and development of department managers and project leads. •Actively participated in the AHS IT Management Team, providing input on operations and infrastructure. •Upgraded IT infrastructure for HIS, LIS, RIS, and Bio Medical equipment, ensuring compliance with regulatory standards (HAAD & JCIA).

Achievements: Modernized IT infrastructure to align with institutional goals, improving efficiency by 20% and advancing research excellence by 25%. •Innovation & Transformation: Spearheaded research network deployments and campus-wide technology optimizations, driving annual digital transformation by 10%. •Governance frameworks : Established policies and guidelines for data sovereignty, access control and compliance, enabling responsible use of data and early AI-driven academic research. •Research Network Implementation: Pioneered and actively contributed to implementing and managing Ankabut (UAE’s National Research and Education Network), linking with Internet 2 (USA) and Geant (Europe) to facilitate early tech adoption, innovation and international cooperation. •High-Performance Computing: Spearheaded the setup and deployment of an 8 teraflop Sun Microsystems grid computer in the College of IT. Implemented High-Performance Computing (HPC), boosting research capacity and data analytics capabilities by 40%. •Campus Infrastructure Development: Planned, designed and architected the IT infrastructure for the new UAE University Maqam campus, ensuring seamless operations during the migration of students, faculty and staff. •New Campus IT Support: Led the complete IT development for the new Falaj Hazza campus, including network, server and telecommunication support for the College of Science and new PhD program. •Data Center Development: Developed and maintained a new data center for the SunGard ERP (IBIS) project, including application rollout and support. Revamped the university data center, increasing infrastructure efficiency by 30% and supporting cutting edge academic research. •Modernized IT Systems: Led the UAE University IBIS modernization project, integrating SunGard's Banner platforms. •Network Infrastructure Optimization: Reshaped and fine-tuned the network infrastructure to support the ERP project, including server consolidation with Extreme Server Farm Switch BD8810. •Data Backup and Recovery: Revolutionized data backup and recovery processes, reducing recovery times by 50% and enhancing data resilience through EMC SAN solutions. •Cybersecurity Enhancements: Established cybersecurity measures across the network, implementing new firewalls and IDS aligned with global data security standards. •Procurement Efficiency: Led the transformation and implementation of the IT Direct Purchasing committee, resulting in a 35% faster procurement cycle time. •Operational Efficiency: Improved efficiency, lowered costs, and delivered progressive quality and service across all IT operations. Role and Duties: •Acted as Strategic Advisor for the Infrastructure and Core Technologies Group (ICT), overseeing Network, UNIX & Windows Server, Security and Telecommunication teams within University Information Technology Services (UITS). •Led strategic technological planning to achieve goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Foundational role in National Research, AI Compute & Data Platforms. •Planned and managed the annual IT Capital and Opex budget (30 million AED) to support all IT projects and services. •Recommended appropriate purchases of hardware, software and services for enterprise mission-critical applications. •Managed business-critical systems and enterprise client support & network services. •Oversaw the university’s WAN, campus LANs (wired and wireless), Active Directory Infrastructure, Enterprise UNIX Platforms and Helpdesk. •Administered university-wide mission-critical systems, including collaboration tools, file and print services and enterprise database platforms for student and business information systems. •Implemented tools and best practices in the Applications Development Lifecycle across all enterprise platforms. •Served as Program Manager for multiple projects, facilitating resource assignments and coordinating with technical and functional staff. •Managed the entire IT Service Management (ITSM) lifecycle, ensuring compliance with ITSM policies and processes. •Served as the first point of escalation for resolving service issues/complaints from students, faculty, staff and others. •Managed vendor relations, negotiated contracts, and monitored resource utilization and performance measures.

Achievements: Modernized IT infrastructure with Data Center Transformation to align with institutional goals and instilling Business Continuity Planning (BCP) & Disaster Recovery (DR), improving efficiency and readiness by 35 - 40%. •Data Center Transformation: Led data center transformation operations across APAC, driving cost reduction and resource optimization by 35% through advanced data management practices and scalable storage solutions. •Business Continuity Planning (BCP) & Disaster Recovery (DR): Orchestrated BCP and DR strategies for key clients, reducing operational disruptions minimizing downtime by 40% and improving IT resilience through effective risk mitigation. Role and Duties: •Provided consultancy and professional services engagement for data center operations. •Implemented advanced data management practices and scalable storage solutions to optimize resources. •Developed and executed business continuity and disaster recovery strategies for key clients. •Led strategic technological planning to achieve goals by prioritizing technology initiatives and coordinating the evaluation, deployment and management of current and future technologies.

Key Achievements: Project management, consultancy , training and development support across Asia Pacific with expansion of customer based by 25% and 100% customer satisfaction. •Project Management: Led end-to-end project management for key client implementations across Asia-Pacific, consistently meeting objectives. •Training & Development: Developed and customized courses and supported government-funded training programs for Asia Pacific regions. Served as an Authorized Instructor for Java, Solaris, Sun One Servers and IBM Application Server. •Consultancy Support: Delivered consultancy support to the Professional Service Team, providing both pre and post-sales support on servers, programs and infrastructure. Role and Duties: •Managed project implementations for key clients across the Asia-Pacific region. •Provided consultancy support to the Professional Service Team. •Delivered pre/post-sales support on servers, programs and infrastructure. •Developed and customized training courses and supported government-funded training programs.

Achievements: •Leadership Roles: Served in various leadership positions including Platoon Commander, Investigation Officer, Legal Defending Officer, Battalion Manpower Officer, and Company Commander. •Awards for Excellence: Received multiple awards for excellence in service, including: •Best Recruit, Platoon Best Soldier, Best Company Award during Reserve National Service Role and Duties: •Officer-in-Charge (OC) of Bravo Company. •Led and managed infantry and manpower operations within the regiment. •Developed and executed strategic plans for training and operations. •Coordinated and supervised the activities of soldiers, ensuring mission readiness and operational effectiveness.